Server hosting

Soulmask

Dedicated server hosting for Soulmask.
Automatic provisioning after ordering, automatic listing in the in-game server browser and backups are included.
There is no port forwarding to set up. Even without any server knowledge, you can play from the day you order.

You set the number of concurrent players yourself from the game panel (the game’s own limit is 70); no plan caps it.
How many play comfortably depends on your world size, how much you have built, and the plan’s CPU cores and memory.

PRICING

Pricing Plans

We offer monthly plans. You can upgrade or downgrade at any time with prorated billing.

Small

An entry plan to start with a small group of friends

  • 12 GB Memory
  • 40 GB NVMe SSD
  • 3 vCPU cores
  • Backup: 3 generations
$13.27 /mo
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Top Seller

Medium

A standard plan for settling in with your tribe

  • 16 GB Memory
  • 60 GB NVMe SSD
  • 4 vCPU cores
  • Backup: 5 generations
$19.97 /mo
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Large

For a home base where a large group plays for a long time

  • 24 GB Memory
  • 100 GB NVMe SSD
  • 6 vCPU cores
  • Backup: 10 generations
$30.02 /mo
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Enterprise

For large settlements and long-term operation. 30 backup generations

  • 32 GB Memory
  • 150 GB NVMe SSD
  • 8 vCPU cores
  • Backup: 30 generations
$40.07 /mo
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All prices are shown excluding tax (tax-included prices in brackets). The price you see is the price you pay.
There are no setup fees, minimum terms or cancellation fees.

TRANSPARENCY

Putting an end to confusing pricing.

The game-server hosting industry is full of pricing practices that are hard to understand.
We refuse to accept that.

Common industry practices

Confusing pricing

  • ✗
    Cheap first month, then a sharp jump Discounts like “50% off the first month” make the monthly price look low, then it multiplies from the second month.
  • ✗
    Forced long-term prepayment A “¥xxx/mo” headline that only applies with a 12-month upfront payment, while paying monthly costs far more.
  • ✗
    First-year-only discounted pricing “First-year price” or “campaign price” is shown prominently, hiding the regular price from year two and the change at auto-renewal.
  • ✗
    Cancellation fees & minimum terms With a discount applied, cancelling within the term incurs a penalty, making it hard to leave even when your setup changes.
  • ✗
    The auto-renewal trap It auto-renews from the intro price, and before you know it you’re billed the regular price (sometimes 2–3×).
Our promise

Clear, transparent pricing

  • ✓
    Listed price = price you pay The monthly price shown on this page keeps applying as-is. There are no hidden increases.
  • ✓
    Monthly billing, no lock-in Simple monthly-only pricing. No annual contracts or long-term lock-in.
  • ✓
    Clear total pricing We show both tax-excluded and tax-included prices, so you can clearly confirm what you’ll actually pay before ordering.
  • ✓
    No cancellation fee, no minimum term Cancel anytime when your setup changes. We never charge a penalty.
  • ✓
    Prorated up/downgrades Plan changes settle only the difference. No need to “just pick the bigger plan to be safe.”

INFRASTRUCTURE

The unglamorous work of staying online.

Our servers are housed in a data centre with the following facilities.

HOW DATA TRAVELS Player Line A Line B Redundant network (2 routes) Game server Spare units included Storage Spread across NVMe SSDs (Ceph) HOW POWER TRAVELS Mains power Normal operation UPS (battery backup) N+1: one more than needed On-site generator For longer outages Powers the serversIf one part stops, another path or another unit takes over.
Redundant servers

Equipment is run with spares in place, so a single hardware failure does not take the service down.

Redundant storage (Ceph · NVMe)

Your data is held across multiple NVMe SSDs. If one drive fails, the data is not lost.

Redundant network

There is more than one route to the internet, so traffic keeps flowing even if one path goes down.

UPS with N+1

Battery units keep the power on during an outage, and we keep one more unit than strictly required — so power continues even if a unit fails.

On-site generator

For longer outages there is a generator on site. It takes over while the UPS bridges the gap.

Keeping your server online is the priority — starting with the facilities it runs on.

PAYMENT

We don’t store your card number.

Payments are processed by PayPal, Square and Stripe.

We never store your full card number

For card payments, the card number itself is held by our payment processor (Stripe), which is PCI DSS compliant. All we keep is the brand, last 4 digits and expiry date to identify the card, plus an encrypted token used for recurring billing.

We never store your security code

With any payment method, we never store your card’s security code (CVV / CVC).

3-D Secure supported

Stripe card payments support 3-D Secure, your card issuer’s cardholder authentication. VISA / Mastercard / JCB / American Express are accepted.

Here is exactly how each payment method is handled.

Stripe card payment (recurring; 3-D Secure supported)
The card number itself is stored securely by our payment processor (Stripe), which is PCI DSS compliant. We do not keep the full card number on our servers — only the brand, last 4 digits and expiry date to identify the card, plus an encrypted payment token used for recurring billing. Subsequent charges are processed with that token.
PayPal (recurring)
With PayPal recurring payments, your card details are stored neither on our servers nor by our payment processor. All we keep is the billing-agreement ID issued by PayPal and billing information such as the next charge date and amount. Your funding source (PayPal balance, linked bank account, linked card, and so on) stays entirely within your PayPal account.
Square (one-time)
Square payments are one-time only. Recurring billing is not supported, and we never store any information used for future charges (card details, tokens, and so on). To keep your service running, please complete the payment again at each renewal.
Cancel or remove a payment method at any time
You can remove or change a stored payment method from the client portal at any time (for PayPal, you can cancel automatic payments from the “Automatic payments” settings in your PayPal account). If you would like your service to stop renewing, please submit a cancellation request (“End of billing period”) from the client portal. There are no cancellation fees and no minimum term.

We issue an invoice about one week before the due date and email it to your registered address. For full details see Payment methods for usage fees →.

CONTINUOUS IMPROVEMENT

We keep improving.

Here are the main updates to our Soulmask servers.

We continuously improve our Soulmask servers to provide a more comfortable and stable environment.

September 2026
Acting on customer feedback, you can now switch maps from the panel

A customer told us they wanted to change the map but could not find the setting anywhere — and they were right. You can now switch the map from Startup in the game panel, between Cloud Mist Forest (the standard map) and Shifting Sands (the DLC map). Each map keeps its own separate world, so switching never removes the world you already had (for Shifting Sands, every player needs to own the DLC). For the steps, see How to change the map on your Soulmask server.

August 2026
We automated the port settings

We assign the several ports a Soulmask server needs automatically. You do not need to look up port numbers or configure any forwarding.

Admin passwords are now generated automatically for each server

A password unique to your server is generated automatically on first boot. The same password is never reused across servers.

We strengthened setup verification

When your server is built, we verify that the files we fetched are complete. This prevents a server from being handed over in a half-finished state.

You can now change the save interval from the panel

The world save and backup intervals can be changed from the settings in the game panel. You can adjust them if things feel heavy.

* The list above is an excerpt of the main improvements only.

FEATURES

Service Features

Every plan includes the following features as standard.

⚙️

Automatic provisioning

Your server is built and set up automatically after you order. During the build we verify that the files we fetched are complete, so a server is never handed over in a half-finished state.

🔌

No port setup required

We assign the several ports a Soulmask server needs automatically. You do not need to look up port numbers or configure any forwarding. The server name you set in the game panel is applied as-is, so after boot you can find it by that name in the in-game server browser and join.

🔑

Admin password generated automatically

A password unique to your server is generated automatically on first boot. The same password is never reused across servers. You can check it from the file screen in the game panel.

⏱️

Adjustable save interval

The world save and backup intervals can be changed from the settings in the game panel. Adjust them to suit how you play, whether things feel heavy or you want saves more often.

⬇️

Automatic pickup of game updates

The server checks for updates when it starts, and if an update has been released it is picked up automatically. No manual file swapping or command-line work is required.

⚡

High performance

All hardware is built from durable, server-grade components. If you outgrow your specs, you can easily upgrade while keeping your data.

🚀

One-Click Server Optimization

Even at peak times, move to a server with more headroom yourself in one click. World data and settings carry over. Learn more →

📡

Monitoring for stutter

We continuously monitor how each server behaves and detect early signs of rubber-banding (stutter). What we find feeds back into how we size and design resources, so play stays smooth.

🛡️

DDoS protection

The game servers are protected by a system that defends against DDoS attacks. We provide a stable game-server environment.

💬

Fast & multilingual support

Our Japanese engineers provide prompt support. Multilingual support via a dedicated ticket system (AI translation: Korean / Chinese / English).

📁

File browser

Edit and upload the server’s configuration files right from the game panel. File management steps →

📅

Scheduling

Freely schedule backups, restarts and more on a timetable. See how to set it up →

💾

Backups

Store 3–30 generations of backups depending on your plan, and restore easily from the game panel. Backup and restore steps →

🔌

FTP access

FTP access is supported, so migrating from another host or moving files can be done efficiently. How to connect over FTP →

⬆️

Easy upgrade / downgrade

Upgrade or downgrade in minutes while keeping your server data. Billing is prorated, so it even fits needs like temporarily bumping specs for a one-off event. See the steps →

👤

Multi-user server management

From the game panel, register a friend’s email address and grant them access. Permissions are flexible — limit them narrowly or grant full admin rights. See how to share access →

🔐

Two-factor authentication (2FA)

You can enable two-factor authentication in the game panel. Manage your server securely. How to enable 2FA →

🌐

Multilingual interface

The game panel’s display language is easy to change, supporting many languages including Japanese, English, Chinese and Korean.
How to switch: Japanese / Chinese / Korean

FAQ

Frequently Asked Questions

How soon can I use the server after ordering?
Once payment is complete, the server is built automatically. It is usually ready within a few to a few dozen minutes, and we email you when setup is done.
For what to do after setup, see Logging in to the game panel & feature overview .
How do I join the server?
Launch Soulmask and search for your server name in the in-game server browser to join. You can change the server name from the game panel. A name your friends can spot easily makes it quicker to find.
My server does not appear in the browser
It can take a few minutes after boot before a server appears in the browser. This is not a fault. Please wait a little and then search by your server name. See the first-time setup guide for the steps.
Can I join from PS5 or Xbox?
Soulmask is available on PC (Steam) only. Console versions are not supported. Anyone who owns the PC version can join the same server.
Where can I find the admin password?
It is generated automatically for each server and can be checked from the file screen in the game panel. See the first-time setup guide for the location and the steps.
Can I change my plan later?
Yes — you can upgrade or downgrade anytime from the client portal. Your server data is kept, and billing is prorated.
For the steps, see How to upgrade/downgrade a game server .
I would like to increase the number of players
You can change the number of concurrent players yourself from the Startup tab of the game panel (1-70). No plan caps it. That said, more players means more load on the server, so consider moving to a plan with more cores and memory at the same time. Your server data is kept, and billing is handled with a prorated payment.
What payment methods do you accept?
Self-service online payment is available through PayPal, Square and Stripe (credit card). For any other payment method, please ask us via a support ticket. Once payment is complete, the server is built automatically.
For detailed payment steps, see How to pay your service fees .
How do I cancel or terminate?
Please submit a cancellation request from the client portal. There is no minimum term or cancellation fee whatsoever. Monthly plans run to the end of the billing month.
For the steps, see How to cancel a game-server service .
Can I restore from a backup?
Yes. Restore your world data in one click from the game panel’s Backup tab. We keep 3–30 generations of backups by plan, so you’re covered even if you accidentally lose a base or data.
What can I do if things feel heavy?
The world save and backup intervals can be changed from the settings in the game panel. A longer save interval means the load from saving happens less often. We also recommend setting up a daily automatic restart.
How often should I take backups? Are short intervals (such as every 15 minutes) a bad idea?
We recommend once per day, at a time with little play activity. Creating a backup compresses the entire server data, so repeating it at short intervals can cause in-game stutter (brief rollbacks).

Also, the number of stored backups is limited per plan (3-30 generations), and scheduled automatic backups rotate out the oldest ones automatically. With short intervals, only the last few tens of minutes of generations remain, which works against you in the crucial “I want to go back to a few days ago” moment. With one backup per day, you keep generations reaching back days to weeks (for details, see the KB section “Automatically manage backup versions (Schedule)”).
What time zone are schedules (e.g., auto-restart) based on?
Schedules are based on Japan Standard Time (JST). For example, “restart daily at 4:00” runs at 4:00 AM Japan time.
What time zone do the servers use? Can it be changed?
All our game servers use Japan Standard Time (JST). Both the management console and the scheduler are based on JST. We do not offer per-server time-zone changes; however, in-game time (day/night cycles, etc.) is independent of the server OS clock, so there is no impact on gameplay.

Note: In July 2026 we standardized the platform clock to Japan time. Servers created before then will switch to JST display after their next restart.
Are prices tax-included or tax-excluded?
The large prices on this page are all tax-excluded, with the tax-included amount (10% consumption tax) shown beneath. This keeps our notation consistent with our other services (cloud / VPS / GPU, etc.). You are billed the tax-included amount.
How many people can play together?
The number of concurrent players is set by you from the game panel, and we do not cap it by plan (the game’s own limit is 70). How many play comfortably depends on your world size, how much you have built, and the plan’s CPU cores and memory. For a larger group, or a heavily built world you intend to run long term, choose a plan with more cores and memory.
Do you store my card details?
No. We never store your card’s security code (CVV / CVC) with any payment method. For card payments, the card number itself is held by our payment processor (Stripe), which is PCI DSS compliant; all we keep is the brand, last 4 digits and expiry date, plus an encrypted token used for recurring billing. With PayPal, your card details are stored neither on our servers nor by our payment processor. See the Payment section on this page for details.

Step onto the island
with your friends.

From $13.27 per month excluding tax ($14.59 including tax), you get a proper dedicated Soulmask server.
No minimum term, cancel at any time.

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