How to Cancel Your Game Server Service

Important Notice

Data recovery after cancellation is technically impossible. Based on §11 of the Terms of Service, the game server instance will be deleted immediately upon submission of a cancellation request, and all data on the server (save data, configuration files, and panel-side backups) will be lost.

Essential Checklist Before Cancellation

Before proceeding with cancellation, you must complete the following:

Obtain a full backup using the “Backup” feature in the game panel
Download the created backup file to your local environment
Download important files such as save data individually (optional)
Verify that downloaded files are not corrupted

Be sure to verify the contents of downloaded files in your local environment before proceeding. After cancellation is complete, it will be technically impossible to retrieve additional data.

Cancellation Types and Refunds

You may select one of the following cancellation methods:

METHOD A

Immediate Cancellation

The game server instance will be deleted immediately upon submission of a cancellation request through the client portal.

Refund
The unused period equivalent will be credited to your account as BESTNET account credit, which can be applied to our other services.

METHOD B

Cancellation at End of Billing Period

You may continue to use the server normally until the end of the current billing period, at which point the service will automatically terminate.

Refund
None. The billed period will be used in full.

Cash refunds are only available within the “72-hour refund guarantee” period as defined in §9 of the Terms of Service. For details, please refer to the Terms of Service.

Revision History

CHANGELOG

v2.0 — May 29, 2026: Added precancellation notices, replaced procedural screenshots, clarified refund policies. BESTNET LLC
v1.0 — January 2024: Initial version created. BESTNET LLC

Cancellation Procedure

After completing the essential checklist above, proceed with the cancellation process using the following steps:

STEP 1: Log into the Client Portal

Access the client portal and log in with your registered email address and password.

STEP 2: Select the Service from the Service List

After logging in, click “Services” from the top menu or dashboard to display your service list. Click on the service you wish to cancel.

STEP 3: Click “Cancellation Request”

From the menu on the service details screen, select “Cancellation Request”.

STEP 4: Select Cancellation Type and Enter Reason

Select the cancellation type (Immediate / End of Billing Period) and briefly enter your cancellation reason.

Cancellation request form — Enter cancellation type and reason

※ The above screenshot is an example of operation on a free plan server. On the free plan, only “Immediate” is shown as the cancellation type. On paid plans, you can select from two types: “Immediate” and “End of Billing Period”.

STEP 5: Submit the “Cancellation Request” Button

After confirming your input, click the “Cancellation Request” button to submit your request.

STEP 6: Confirm Cancellation Completion

Return to your service list and verify that the target service status shows “Cancelled” or that it has been removed from the list.

Status after cancellation completion — Service list after cancellation completion

Post-Cancellation Process

The following will occur automatically after cancellation is complete:

Immediate deletion of server instance
Complete removal of associated data (server, files, settings, panel-side backups, etc.)
Transmission of cancellation completion notification email to your registered email address
Account credit allocation (in the case of immediate cancellation)

No additional actions can be taken after cancellation. Data recovery, server restart, backup redownload, etc. will be technically impossible. Please understand this in advance.