Critical Information

Data recovery after cancellation is technically impossible. In accordance with Terms of Service §8, your game server instance is deleted — at the time of the cancellation request if you choose “Immediate”, or on the last day of the billing period if you choose “End of billing period” — and all data on the server (including save data, configuration files, and panel-side backups) will be lost.

Required Checklist Before Cancellation

Before proceeding with cancellation, you must complete the following:

Create a full backup using the “Backup” feature in the game panel
Download the created backup file to your local environment
Download important files such as save data individually (optional)
Verify that the downloaded files are not corrupted

Please ensure you verify the contents of the downloaded files in your local environment before proceeding with the cancellation process. After cancellation is complete, it will be technically impossible to retrieve any additional data.

Cancellation Types and Refunds

You can choose from the following cancellation methods:

METHOD A

Immediate Cancellation

Your game server instance will be deleted immediately upon submitting a cancellation request from the client portal.

Refund
The prorated amount for the unused period will be returned as account credit. This credit can be applied to other services we offer.

METHOD B

Cancellation at End of Billing Period

You can continue using your server normally until the end of the current billing period, at which point the service will automatically terminate.

Refund
None. You will use the full billed period.

Cash refunds are only available within the “72-hour money-back guarantee” period as specified in §6 of our Terms of Service. For details, please refer to our Terms of Service.

Revision History

CHANGELOG

v2.0 — May 29, 2026: Added pre-cancellation notes, replaced procedure screenshots, clarified refund policy. BESTNET LLC
v1.0 — January 2024: Initial version created. BESTNET LLC

Cancellation Procedure

After completing the required checklist above, please proceed with the cancellation using the following steps.

STEP 1: Log in to the Client Portal

Access the Client Portal and log in with your registered email address and password.

STEP 2: Select the Applicable Service from the Service List

After logging in, click “Services” from the top menu or dashboard to display the service list. Click on the service you wish to cancel.

STEP 3: Click “Request Cancellation”

Select “Request Cancellation” from the menu on the service details screen.

STEP 4: Enter Cancellation Type and Reason

Select the cancellation type (Immediate / End of Billing Period) and briefly enter the reason for cancellation.

Cancellation request form — Enter cancellation type and reason

* The screenshot above is an example of operation on a free plan server. For free plans, only “Immediate” is displayed as the cancellation type. For paid plans, you can select from two types: “Immediate” or “End of Billing Period”.

STEP 5: Submit the “Request Cancellation” Button

After confirming the entered information, click the “Request Cancellation” button to submit the request.

Submit cancellation request — Submitting the cancellation request

STEP 6: Confirm Cancellation Completion

Return to the service list and confirm that the status of the target service shows “Cancelled” or that it has been removed from the list.

After Cancellation

After cancellation is completed, the following will be automatically performed:

Deletion of the server instance (at the time of the request for “Immediate”, or on the last day of the billing period for “End of billing period”)
Complete erasure of related data (server itself, files, settings, panel-side backups, etc.)
Sending of cancellation completion notification email (to your registered email address)
If applicable, account credit will be granted (in case of immediate cancellation)

We cannot accommodate additional requests after cancellation. Data recovery, server restoration, backup re-downloads, etc. will be technically impossible. Please understand this in advance.